Refund policy

Karar Return Policy

We stand behind every Karar product with our 3-year warranty. Please read the terms below carefully before placing your order.

DAMAGED, DEFECTIVE, OR WRONG ITEM RECEIVED

If your order arrives damaged, defective, or you receive the wrong item, we cover 100% of the return process. Contact us within 7 days of receipt with clear photos of the issue.

- Free return shipping (we cover the cost)
- Full refund OR free replacement, your choice
- Refund processed within 7 working days of return receipt

To report a damaged or defective item, email [email protected] or WhatsApp 0327-8798204 with your order number and photos.

CHANGE OF MIND RETURNS

If you change your mind after receiving your order, you may return it within 15 days of receipt under the following conditions:

- Customer pays return shipping (approximately PKR 300-500 depending on your city)
- Item must be unworn, unused, in original packaging with all tags attached
- Refund amount = product price minus original shipping fee (PKR 250 for COD orders)
- Refund processed within 10 working days of return receipt and inspection

Items showing signs of use, wear, or missing packaging will not be accepted for change-of-mind returns.

NON-RETURNABLE ITEMS

- Sale or discounted items (final sale)
- Items purchased with a discount code above 20% off
- Custom or personalized products
- Gift cards
- Items returned more than 15 days after receipt

HOW TO START A RETURN

1. Email [email protected] or WhatsApp 0327-8798204 with your order number and reason for return
2. Our team will confirm eligibility within 48 hours
3. If approved, you will receive return instructions and the return address
4. Ship the item back (damaged items: we cover cost; change-of-mind: you cover cost)
5. Once received and inspected, refund is processed to your original payment method

Return address: House no 80, St #14, Falcon Complex, Rawalpindi 45000, Pakistan

WARRANTY CLAIMS (3-YEAR WARRANTY)

All Karar products come with a 3-year warranty against manufacturing defects. If your product develops a defect within 3 years of purchase, contact us with photos and your order number. We will repair or replace the item at our discretion, free of charge. Warranty does not cover normal wear and tear, misuse, or accidental damage.

REFUND METHOD

Refunds are processed to your original payment method:

- Cash on Delivery orders: Refund via JazzCash, EasyPaisa, or bank transfer (you provide the account details)
- Prepaid orders (card/wallet): Refund to original card or wallet within 7-14 business days depending on your bank

QUESTIONS?

Last updated: 28 September 2026